Shipping Policy

1. Delivery Area

PatrolSec Store currently delivers orders to addresses within the United Kingdom.

Delivery availability may depend on the destination postcode and the delivery service available for your order. Please enter your delivery address at checkout to confirm whether delivery is available.

2. Shipping Charges

Our delivery charges are based on the total value of your order before delivery costs are added.

The applicable delivery charge will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are processed after payment has been successfully received.

Please allow approximately 1–2 working days for order processing and dispatch preparation.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

During busy periods, promotional events or circumstances affecting stock availability, processing may take longer. If there is a significant delay affecting your order, we will contact you using the details provided at checkout.

4. Estimated Delivery Times

After dispatch, standard UK delivery is generally estimated to take 2–5 working days.

These are estimated timeframes rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, courier operations, weather conditions and other circumstances outside our control.

Working days exclude Saturdays, Sundays and UK public holidays unless the selected delivery service states otherwise.

5. Order Confirmation and Dispatch

After placing an order, you should receive an order confirmation email containing your purchase details.

Once your order has been dispatched, we will provide dispatch confirmation and tracking information where available through the selected delivery service.

Please check your email, including your spam or junk folder, for order-related notifications.

6. Delivery Address

Please ensure that your delivery address, postcode and contact details are accurate when placing your order.

If you notice an error after completing your purchase, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order cannot be delivered because the address provided is incomplete or incorrect, additional arrangements may be required. Any additional delivery costs will be assessed in accordance with applicable consumer law.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the situation.

Where tracking information is available, we may use it to check the delivery progress with the courier.

If an order is confirmed as lost or has not been delivered, we will work with you to arrange an appropriate resolution in accordance with your statutory consumer rights.

We remain responsible for the goods until they are delivered to you or to a person identified by you to receive them, unless you have independently arranged your own carrier.

8. Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective or different from what you ordered, contact us as soon as possible and provide your order number together with a description of the issue.

Where necessary, we may ask for photographs or other information to help assess the problem.

Where a return, replacement or other resolution is required because of a product issue or an error on our part, PatrolSec Store will cover the reasonable return delivery costs. We will provide instructions for the return or collection arrangement.

Your statutory rights under UK consumer law remain unaffected.

9. Returns and Return Delivery Costs

If you change your mind or no longer want an item, you may be able to return it in accordance with our Refund & Returns Policy and applicable consumer law.

For returns due to a change of mind or personal preference, the customer is responsible for the return postage costs, provided that this responsibility has been communicated before purchase and the applicable legal conditions are met.

Where an item is faulty, damaged, incorrect or otherwise does not meet the requirements of the contract, PatrolSec Store will cover the reasonable return delivery costs.

For further details about eligibility, cancellation rights, refunds and return procedures, please refer to our Refund & Returns Policy.

10. Contact Us

If you have questions about shipping, delivery charges or an existing order, please contact our customer support team.

Brand: PatrolSec Store

Email: info@patrolsecstore.com

Telephone: 0161 579 9107

Address: Empress Business Centre, Chester Road, Manchester, England, M16 9EA